Frequently Asked Questions

Please note that products should be unopened, with the tags intact and in their original packaging when raising an exchange/refund request. We do not accept exchange/refund request unless there is a quality issue with the product received. Certain products have a no return/exchange policy (Baby food, diapers, Baby carriers etc.). The refund will be processed only after the receipt & validation of the returned original product.
We are sorry you have not had the best experience with regards to the delivery of your order. For us to help you in the best way possible, please write to us at ecom@cloudninecare.com with the issue with your order along with your order number, date of delivery, and picture of the products received. We will resolve your concern within 3-4 Working days.
Once the order is delivered you can click on the below link to create a new RETURN/EXCHANGE request in your account.

Click Here
Once your exchange request is approved by our team, we will arrange a reverse pickup of the original item. The replacement product will be shipped within 2-3 business days of receiving the original item back.
Orders can be cancelled before they are processed for dispatch. Please write to us immediately at ecom@cloudninecare.com with your order number to request a cancellation.
We endeavour to process and dispatch orders within 2-3 business days. However, orders made in sale or promotion periods, on weekends and public holidays will be processed and dispatched within 3-5 business days.
Yes! We offer free shipping on all orders above ₹499. For orders below ₹499, a nominal shipping charge will be applied at checkout.
Yes. Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track your order from the My Account section on our website.
Yes, we ship to most pin codes across India. Please enter your pin code at checkout to check availability in your area.
If your order has not been delivered within the expected timeframe, please write to us at ecom@cloudninecare.com with your order number and we will investigate immediately.
We accept all major credit cards, debit cards, UPI, net banking, and popular wallets including PhonePe, Google Pay, and Paytm. We also accept EMI on select credit cards.
Yes, absolutely. All transactions on Momeaze are secured with 256-bit SSL encryption. We are PCI-DSS compliant and never store your card details on our servers.
Cash on delivery (COD) is available for select pin codes and order values. COD availability will be shown at checkout based on your delivery address.
In case of a payment failure where the amount was deducted but the order was not confirmed, the amount will be automatically refunded to your account within 5-7 business days. Please write to us at ecom@cloudninecare.com if you need assistance.
Currently, we support one payment method per order. However, you may use a combination of a coupon code or store credit along with any payment method.
To initiate a return, please email us at ecom@cloudninecare.com with your order number, reason for return, and photos of the product. Our team will guide you through the process within 24-48 hours.
Refunds are processed within 7-10 business days after we receive and inspect the returned product. The refund will be credited to the original payment method used at the time of purchase.
The following items cannot be returned: personal care products that have been opened, baby food, diapers, intimate wear, items purchased on sale, and any product not in its original packaging.
We are sorry to hear that! Please take photos/video of the damaged product and packaging immediately upon delivery and write to us at ecom@cloudninecare.com within 48 hours. We will arrange a replacement or refund promptly.
Once we receive your return request, our team reviews it within 2-3 business days. After approval, a reverse pickup is arranged within 2-4 business days. The entire process from request to refund typically takes 10-15 business days.
Could not find what you were looking for? Write to us at ecom@cloudninecare.com