what is your return policy?

Please note that products should be unopened, with the tags intact and in their original packaging when raising an exchange/refund request. We do not accept exchange/refund request unless there is a quality issue with the product received. Certain products have a no return/exchange policy (Baby food,diapers,Baby carriers etc.). The refund will be processed only after the receipt & validation of the returned original product.

I have received wrong product, what do I do?

We are sorry you have not had the best experience with regards to the delivery of your order. For us to help you in the best way possible, please write to us at ecom@cloudninecare.com with the issue with your order along with your order number, date of delivery, and picture of the products received.We will resolve your concern within 3-4 Working days.

How do I return/exchange a product in case of manufacturing defect or defective product or size mismatch?

Once the order is delivered you can click on the below link to create a new  RETURN/EXCHANGE request in your account.

click here

How many times an exchange is valid per product.

Only Once.

Exchange Process

Once we receive the return shipment, it will be inspected by our quality control team and once that is complete we will send you an acknowledgment via Email and account update.

Refund

You can get a store credit for the same value of the returned product. This can be redeemed in full value on the website. These credits lapse at the end of the calendar year. Your funds can be refunded to source. The source is defined as whichever payment method you chose while completing the transaction. Refund will reflect in the "source account" between 7 to 14 days from the date of approval of the return request.

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